Rescheduling Policy
Before requesting a reschedule, please carefully review the deadline options below. Then send either a text to 778-723-9999 or an email to [email protected] (please choose one option only from below).
When submitting a request, include:

• Student’s full name
• Instructor’s name
• Dates needing to be missed
• As many available dates/times as possible for a make-up (Note: Make-up classes must not be during your regular lesson time, and rescheduling with same instructor is subject to availability)
  
  

Requests submitted after the deadlines below or last-minute notice will not receive a response :)

Rescheduling Options:

1. Standard Reschedule – 24 Hours Notice
   • Must be requested at least 24 hours in advance
   • Make-up must be scheduled within 2 weeks, either in person or via Zoom
2. Postponement – 48 Hours Notice
   • Must be requested at least 48 hours in advance
   • Class may be postponed to after the end of current term
   • Limit of 2 postponements per 4-month period
3. Emergency Request
   • Must be received before 10:00 AM for a weekday lesson or before 10:00 PM the night before for a weekend lesson
   • Make-up must be completed within the same week via Zoom
   • If not, the class is forfeited
4. Late Emergency (Missed Deadline)
   • If an emergency request is submitted past the deadline, the class is considered missed with no make-up
5. Summer Rescheduling (July–August Only)
   • 24-hour advance notice required for any postponement during this period

Lesson Request Confirmation & School Policy Agreement
I acknowledge and agree to the following:

• Lessons are scheduled based on enrollment, not attendance.
• Make-up lessons are a courtesy, not a guarantee, and are subject to teacher and time availability.
• Make-up lessons must be:
  • Scheduled outside of the student’s regular lesson time
  • Possibly conducted by a different instructor
  • Completed within 2 weeks of the original lesson date
• Once rescheduled, a lesson cannot be rescheduled again.
• A make-up is not confirmed until I receive a confirmation from CMS staff.
• Lateness, no-shows, or forgetting to attend a class will not be eligible for a make-up or notification.
• Make-ups apply only to private lessons and are not available for group classes.
• There will be no classes on Christmas Day (December 25) and New Year’s Day (January 1).
• Lessons will proceed as usual on all other statutory holidays.
• I understand that I must notify the school in advance if I plan to be absent on any statutory holiday.

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Booking and Renewal Guidelines
To book or renew lessons, please visit our [payment page] and complete your order at least one day in advance. Payment must be made via e-Transfer (EMT) or online transaction to secure your lesson time with a teacher. All lessons are expected to be attended weekly unless otherwise arranged.

Trial Classes

• Available to new students only
• Limited to one person per instrument
• Must be booked within two weeks; otherwise, the offer expires
• Valid for one month from issue date if no booking activity occurs
• Cannot be combined with other promotions

Make-Up Lessons

• Applicable to private lessons only (not group classes)
• Make-up lessons cannot be rescheduled again

Refunds & Class Switching

• No refunds are provided for lessons
• Students may switch to a different class of equal duration if needed

Lesson Expiry

• Paid lessons will expire after six months of non-attendance

Class Scheduling

• Class time slots are filled on a first-come, first-served basis once tuition is received
• To keep your preferred time, we recommend renewing at least one week in advance before a new term starts

Additional Fees

• Lesson fees do not include:
  • Exam booking fees
  • School room rental for exams (charged as one regular lesson)
  • Books, materials, or concert participation

Facility RulesFor the comfort and safety of all students, the following are prohibited in the facility:

• Food or drinks
• Allergy-inducing substances
• Perfume or scented products
• Loud noises
• Smoking

Holiday Schedule

• No classes on:
  • Christmas Day (December 25)
  • New Year’s Day (January 1)
• Classes will run on all other statutory holidays
• Please provide advance notice if you plan to miss a class due to a holiday. Without notice, the lesson will be charged as usual

Group Class RatesWe offer the following group lesson options:

• Small Group Class (3–4 students, 45 minutes): $29 per student
• Semi-Private Class (2 students, 45 minutes): $34 per student