Rescheduling Policy
Before requesting a reschedule, please carefully review the deadline options below. Then send either a text to 778-723-9999 or an email to [email protected] (please choose one option only from below).
When submitting a request, include:
Rescheduling Options:
Lesson Request Confirmation & School Policy Agreement
I acknowledge and agree to the following:
Booking and Renewal Guidelines
To book or renew lessons, please visit our [payment page] and complete your order at least one day in advance. Payment must be made via e-Transfer (EMT) or online transaction to secure your lesson time with a teacher. All lessons are expected to be attended weekly unless otherwise arranged.
Trial Classes
Make-Up Lessons
Refunds & Class Switching
Lesson Expiry
Class Scheduling
Additional Fees
Facility RulesFor the comfort and safety of all students, the following are prohibited in the facility:
Holiday Schedule
Group Class RatesWe offer the following group lesson options:
Before requesting a reschedule, please carefully review the deadline options below. Then send either a text to 778-723-9999 or an email to [email protected] (please choose one option only from below).
When submitting a request, include:
- Student’s full name
- Instructor’s name
- Dates needing to be missed
- As many available dates/times as possible for a make-up (Note: Make-up classes must not be during your regular lesson time, and rescheduling with same instructor is subject to availability)
Rescheduling Options:
- Standard Reschedule – 24 Hours Notice
- Must be requested at least 24 hours in advance
- Make-up must be scheduled within 2 weeks, either in person or via Zoom
- Postponement – 48 Hours Notice
- Must be requested at least 48 hours in advance
- Class may be postponed to after the end of current term
- Limit of 2 postponements per 4-month period
- Emergency Request
- Must be received before 10:00 AM for a weekday lesson or before 10:00 PM the night before for a weekend lesson
- Make-up must be completed within the same week via Zoom
- If not, the class is forfeited
- Late Emergency (Missed Deadline)
- If an emergency request is submitted past the deadline, the class is considered missed with no make-up
- Summer Rescheduling (July–August Only)
- 24-hour advance notice required for any postponement during this period
Lesson Request Confirmation & School Policy Agreement
I acknowledge and agree to the following:
- Lessons are scheduled based on enrollment, not attendance.
- Make-up lessons are a courtesy, not a guarantee, and are subject to teacher and time availability.
- Make-up lessons must be:
- Scheduled outside of the student’s regular lesson time
- Possibly conducted by a different instructor
- Completed within 2 weeks of the original lesson date
- Once rescheduled, a lesson cannot be rescheduled again.
- A make-up is not confirmed until I receive a confirmation from CMS staff.
- Lateness, no-shows, or forgetting to attend a class will not be eligible for a make-up or notification.
- Make-ups apply only to private lessons and are not available for group classes.
- There will be no classes on Christmas Day (December 25) and New Year’s Day (January 1).
- Lessons will proceed as usual on all other statutory holidays.
- I understand that I must notify the school in advance if I plan to be absent on any statutory holiday.
Booking and Renewal Guidelines
To book or renew lessons, please visit our [payment page] and complete your order at least one day in advance. Payment must be made via e-Transfer (EMT) or online transaction to secure your lesson time with a teacher. All lessons are expected to be attended weekly unless otherwise arranged.
Trial Classes
- Available to new students only
- Limited to one person per instrument
- Must be booked within two weeks; otherwise, the offer expires
- Valid for one month from issue date if no booking activity occurs
- Cannot be combined with other promotions
Make-Up Lessons
- Applicable to private lessons only (not group classes)
- Make-up lessons cannot be rescheduled again
Refunds & Class Switching
- No refunds are provided for lessons
- Students may switch to a different class of equal duration if needed
Lesson Expiry
- Paid lessons will expire after six months of non-attendance
Class Scheduling
- Class time slots are filled on a first-come, first-served basis once tuition is received
- To keep your preferred time, we recommend renewing at least one week in advance before a new term starts
Additional Fees
- Lesson fees do not include:
- Exam booking fees
- School room rental for exams (charged as one regular lesson)
- Books, materials, or concert participation
Facility RulesFor the comfort and safety of all students, the following are prohibited in the facility:
- Food or drinks
- Allergy-inducing substances
- Perfume or scented products
- Loud noises
- Smoking
Holiday Schedule
- No classes on:
- Christmas Day (December 25)
- New Year’s Day (January 1)
- Classes will run on all other statutory holidays
- Please provide advance notice if you plan to miss a class due to a holiday. Without notice, the lesson will be charged as usual
Group Class RatesWe offer the following group lesson options:
- Small Group Class (3–4 students, 45 minutes): $29 per student
- Semi-Private Class (2 students, 45 minutes): $34 per student